General Information

1. Does GoodRxMedicine operate internationally?
   Yes. Cheap Medicine Shop delivers medicines worldwide, including the US, Canada, Australia, and the UK. Please check local import regulations before ordering.

2. Why are medicines cheaper on your site?
   We provide clinically approved alternative medicines that cost less than branded medicines because they skip high marketing and R&D costs, making healthcare affordable.

3. Does GoodRxMedicine provide medical advice?
   No. We only supply medicines manufactured by GMP and FDA-compliant manufacturers. Always consult a licensed healthcare professional before starting or changing any treatment.

Account Management

1. Do I have to make an account?
   You can order as a guest without creating an account. However, having an account helps you track your orders and reorder quickly in the future.

2. How to change my password?
   Log in to your account, go to My Profile > Account Settings > Change Password, and follow the instructions.

3. How to reset my password?
   On the login page, click Forgot Password, enter your registered email, and follow the reset link sent to you.

4. Can I have multiple shipping addresses saved in my account?
   Yes, you can save multiple shipping addresses in your account for convenience. During checkout, simply choose the address where you want your order delivered.

Order Related

5. How do I place an order?
   Search for your medicine by name, add it to your cart, fill in your shipping and billing details, upload your valid prescription at checkout, select a payment method, and confirm. Our team will verify your order before processing.

6. How to reorder medicine?
   Simply go to My Orders, find your previous purchase, and click Reorder. You can also search for the medicine again, add it to your cart and proceed to checkout to complete your purchase.

7. How to see my last order or what was my last order?
   Log in to your account and go to My Orders to see your full order history. If you placed an order without logging in, check your email instead.

8. Can I change the items in my order after placing it?
   You can only change the items before your order details are confirmed. Once the order is confirmed, it is processed immediately for quick dispatch. You can cancel the original order and place a new one if you need different products.

9. How do I update my billing information?
   You can update your billing information during checkout by selecting “Edit Address.” If your order is already placed, you can contact our team at support@goodrxmedicine.com to assist you with the process. Note that no changes can be made once the order is dispatched.

10. What should I do if I entered the wrong email address during checkout?
    Please contact our customer support team as soon as possible. We’ll help you update your details so you can receive order confirmations and tracking updates correctly.

Issues with Orders

1. I did not receive an order confirmation. What do I do?
   Please check your spam or promotions folder in case the email landed there. If you still don’t see it, contact our support team at support@goodrxmedicine.com to confirm your order.

2. Why are shipping charges so high?
   Shipping costs cover international handling, packaging, and secure delivery. We keep these charges as low as possible while ensuring safe transit.

3. I am not receiving emails you sent me, where can I check?
   First, check your spam or junk folder. If still missing, add our email address to your safe senders list or reach out to us for assistance.

4. What happens if customs stop the parcel?
   While most parcels pass smoothly, in rare cases, customs may hold or stop a parcel. While we ensure safe and secure shipping from our end, clearance at customs is beyond our control and lies with the customer. We recommend checking your country’s import regulations before placing an order.

5. Why can't I see my order in my account?
   If you placed an order as a guest (without logging in), it will not appear in your account. Please check your confirmation email instead. To make sure all future orders are visible in your account, we recommend signing up or logging in before placing an order.
   
   

6. Why is my order still pending?
   Pending status usually means we are waiting for payment confirmation or prescription verification. Once confirmed, your order will move to processing.

Payment & Discounts

1. How to pay for my order?
   At checkout, you’ll see all available payment options. Choose your preferred method and follow the instructions to complete your order.

2. What are the available payment methods?
   We accept Crypto, bank transfer, check/money order, and other secure online payments.

3. Can I pay with my credit card on the website?
   No, unfortunately, we do not accept credit card payments.

4. Can I use a gift card to pay?
   Currently, we only accept the payment methods listed at checkout. Gift cards are not supported.

5. Can I pay upon delivery?
   At the moment, cash on delivery is not available. All orders must be prepaid.

6. Can I pay over the phone?
   For your security, we don’t accept payments over the phone. Orders can be securely paid via Crypto, bank transfer, or check/money order.

7. How to use discount codes?
   Enter your discount code in the Coupon/Promo Code box at checkout and click “Apply”. The discount will reflect before you confirm payment.

8. Why is my discount code not working?
   This can happen if the code has expired, doesn’t apply to your product, or has been entered incorrectly. Double-check the terms and spelling.

9. Why am I getting only $15 or $10 as a discount?
   Each promo code has specific rules and limits. The discount amount may vary based on the offer and your order value.

10. How to use my card?
    Currently, we do not accept Credit/Debit cards for payment. All available payment options are listed at checkout.

11. Is it a one-time purchase or recurring?
    All orders are one-time purchases. You will not be auto-charged or enrolled in subscriptions.

Shipping, Tracking & Delivery

1. How to track the order?
   Once your order is shipped, you’ll receive a tracking link by email. You can use it to check the latest status of your order anytime.

2. What is the current status of my order?
   Log in to your account and check under My Orders. If you ordered as a guest, use the tracking link sent to your email.

3. When will I receive the order?
   Delivery time may vary depending on customs and the location of the specific country.
   United States: 2–3 weeks
   Other countries: 3–4 weeks
   You can always check the current status of the order using the tracking link sent to you via email.

4. How to expedite the order?
   If faster shipping is available for your location, you’ll see the option at checkout.

5. Can I pay extra for overnight delivery?
   We currently do not offer overnight delivery.

6. Can I collect it from the post office?
   Yes, if you miss delivery, the courier may leave a notice for collection at your local post office.

7. What if I am not available at the time of delivery?
   The courier will usually try again or leave instructions for pickup at a nearby location.

8. Can I collect it from the store?
   Orders are shipped directly from our fulfillment centers, so in-store collection is not possible.

9. Can I visit your store and buy from there?
   We operate online only. You can conveniently browse and purchase all our products securely through our website.

10. How to change the shipping address?
    If your order hasn’t shipped yet, log in to your account or contact our support team to update the address. We cannot change the shipping address after the order has been shipped.

11. Why am I unable to see any tracking updates?
    Tracking details may take 24–48 hours after dispatch to become active. If there’s still no update, please reach out to us at support@goodrxmedicine.com.

12. How to reschedule the delivery if I miss it?
    Use the courier’s tracking page to request redelivery or pick up from the local facility.
    

Cancellations, Returns & Refunds

1. How to cancel my order?
   You can cancel your order within 24 hours from your account or by contacting our support team. Once an order is shipped, it cannot be canceled.

2. Can I cancel the order if it does not arrive within the promised time?
   Yes, if your order is delayed beyond the estimated delivery timeframe, you may request a cancellation and refund.

3. Do you accept returns?
   No returns are accepted due to pharmaceutical regulations. However, if your package is damaged, incomplete, or incorrect, we will resolve the issue promptly.

4. How to return the wrong medicine received?
   If you receive an incorrect item, reach out to our support team immediately. We’ll arrange a replacement or refund depending on the situation.

5. Can I get a refund if the pills don’t work?
   Effectiveness can vary from person to person. We can’t guarantee medical outcomes, but if you face issues, please contact us, and we’ll review your case.

6. Do you provide refunds?
   Due to the nature of the pharmaceutical products, we do not offer refunds. In cases of non-delivery, damaged, or wrong orders, we resend your medicines at no extra cost after verification.
   

Safety, Legitimacy & Trust

1. Do I need a prescription?
   Yes. All prescription medicines require a valid prescription from a licensed healthcare provider.

2. How can I send my prescription?
   You can upload it directly during checkout or email it to us after placing your order. Note that your order will not be processed until a valid prescription is provided.

3. Is my information safe with GoodRxMedicine?
   Yes. We use secure encryption and strict privacy policies to protect your personal and payment details.

4. Is this a real deal?
   Yes. We supply genuine, quality medicines at competitive prices. We work with GMP and FDA-compliant manufacturers and licensed suppliers to ensure that the medicines provided follow strict regulatory checks before being sold.

5. Why are they so cheap on your website?
   Many of the products we offer are generic medicines. Generics contain the same active ingredients and work the same way as brand-name drugs but cost less because they don’t carry branding or heavy marketing expenses. In addition, we source directly from manufacturers and avoid high retail markups, which helps us pass even more savings on to you.

6.  Where to check if GoodRxMedicine is a real website?
   You can verify our business details, SSL security (the lock symbol in your browser), and read customer reviews for reassurance. Read reviews.

7. Where are the pills coming from?
   Our medicines are sourced from GMP-certified and USFDA-compliant facilities in India, ensuring high quality and safety standards.

8. Is it a discreet purchase?
   Yes. Your order is completely discreet. All details remain private and are never shared with third parties. We also maintain high levels of security by using SSL encryption and secure cloud infrastructure (such as AWS) to protect your personal and payment information. Learn more about it in our Privacy Policy.

9. Will it come in discreet packaging?
   Yes. All orders are shipped in plain, confidential packaging to protect your privacy, even from delivery agents. There are no labels or markings on the outside that indicate the contents, ensuring complete privacy.

10. How old is GoodRxMedicine?
    We have been serving customers since 2022, providing safe, genuine, and reliable pharmaceutical products. We are committed to quality, transparency, and excellent customer service.
    

Offers & Deals

1. How to get free shipping?
   Free shipping is available on all orders above $220. Sometimes, it is also available during special promotions. Please check the offer details at checkout.

2. Is there any special deal?
   We run seasonal discounts and promotional offers. Keep an eye on our homepage or subscribe to our newsletter to stay updated.

3. Can I get a free sample to try before buying?
   We do not provide free samples due to safety and regulatory reasons. However, we ensure all our products are genuine, safe, and of the highest quality for purchase.
   

Others

1. How to write a review for GoodRxMedicine?
   After receiving your order, you’ll get an email invitation to leave a review. You can also log into your account, go to My Orders, and share your feedback directly on the product page.