Communication Policy

At Goodrxmedicine.com, we value your privacy and are committed to clear, transparent, and respectful communication.

Our text messaging service is designed to keep you informed about your orders and important account updates without overwhelming you with unnecessary information.

We initiate texts and calls only when necessary to ensure a seamless and smooth experience with us.

When do we send messages?

When you place an order with us, you can opt-in to receive text updates about your order.

If you don’t want the updates, you can opt out of our text service and we will never message you.

Don’t worry – even if you decline our communication service at checkout, you can contact us via text, Whatsapp or email for updates about your order.

What We Send

If you opt for goodrxmedicine.com’s text service, you get updates from us.

There are only five instances when we send you an text, the first one (Order Verification) being mandatory for all.

On all the other four occasions, you first get an email alert, and we text you ONLY in case of an emergency.

Order Verification: Once you place an order, we call you to verify the order – this is a fraud prevention mechanism. If we cannot reach you, we send a text or voice email to contact us.

Order Confirmation: Once your order is verified, we will email you to confirm your order has been successfully placed.

Tracking Information: You will receive email updates on the status of your shipment, including tracking numbers and estimated delivery dates.

Parcel Delivery Failure: If we cannot deliver your parcel during the first attempt, we'll email you promptly to make alternative arrangements. If we don’t get any response from you, we will text you.

Payment Reminders: We'll send you a gentle email reminder to complete your transaction for any pending orders requiring payment. If we don’t get any response from you, we will text you.

What We Don't Do

Your trust is paramount. Therefore, we strictly adhere to the following guidelines:

No Request for Sensitive Information: We will never ask for personal details, credit card information, financial data, or medical records via text.

No Promotional Texts: Our communication is strictly limited to essential information regarding your orders and account status. We do not send promotional texts.

Managing Your Preferences

We understand the importance of giving you control over the communications you receive from us.

Our platform offers three levels of control -

Partial Unsubscribe: To opt out of our text service, simply send us a text with the word "Stop." This will stop all text messages from us till you message us asking for clarification.

Complete Communication Wipe: To pause all communication from us, text "Stop All". This will stop all messages and emails from us.

Data Removal: If you wish to remove all your data from our database, please text us "Remove All". We will then erase all your data and delete your account from our website.

Assistance and Support

Should you have any questions or encounter issues with our text service, we are here to help through multiple channels:

Live Chat: Available from every page of our website for immediate assistance.

Phone Call: Contact our support team via our dedicated customer service numbers. Our patrons in the USA can reach us on the US toll-free number +1(844) 443-3220, while others can dial us at +1(646) 494-5678.

Text: For quick questions or updates, feel free to text us. Those in the USA can text us on the US toll-free number +1(844) 443-3220, while others can message us at +1(646) 494-5678.

WhatsApp: Connect with us on WhatsApp for convenient text-based support. Click here now to start chatting.

Email: For more detailed inquiries or feedback, our email support is always available at support@goodrxmedicine.com

Escalation

If your concerns are not addressed through the above channels, we provide an escalation option to ensure your issues are resolved to your satisfaction. In such a case, you may escalate your concern to our Nodal Officer at nodal@goodrxmedicine.com

Our dedicated team will review your issue with the utmost priority and work diligently to provide a resolution.

Please do not hesitate to get in touch for any further assistance or to provide feedback on our communication policy.

We are committed to ensuring a transparent, responsive, and user-friendly experience for all our customers.